Workplace Violence - How to Manage Anger and Violence in the Workplace Course Outline

Workplace Violence - How to Manage Anger and Violence in the Workplace

How to Use This Guide

Session One: Course Overview

Session Two: What is Workplace Violence?

Session Three: Understanding the Behavior Wheel

Session Four: The Anger Management Process

Session Five: Communicating Better

Building Your Message

Asking Questions

Three Keys

Session Six: Basic Problem Solving Tools

The Three-Phase Model

Phase One

Phase Two

Phase Three

The Problem Solving Toolkit

Task Information

Skill Application

Session Seven: Other Ways of Managing Anger

Coping Strategies

Sanctuary

Relaxation Techniques

Session Eight: A Systems Approach

Session Nine: Developing a Policy and Program

Session Ten: Risk Assessment

The Five Stages

Risk Assessment for the Acme Widgets Company

Session Eleven: Hiring Practices

Session Twelve: Workplace Design

Session Thirteen: Workplace Practices and Procedures

Workplace Policies

Workplace Procedures

Session Fourteen: Security Systems and Personnel

Systems Criteria

A System for the Acme Widgets Company

Session Fifteen: Training Programs

Session Sixteen: Developing Emergency Response Plans

Guide to Developing a Plan

Emergency Response Plans for the Acme Widgets Company

Session Seventeen: Program Review

Session Eighteen: Developing a Threat Response Process

Session Nineteen: The Immediate Response

What To Do When Violence Happens

Case Study

Session Twenty: Consulting with the Experts

Session Twenty-One: Gathering Additional Information

Gathering Information

Session Twenty-Two: Re-Evaluating Information

Session Twenty-Three: Communicating Incidents and Threats

Deciding What to Say

Developing a Communication Plan

Session Twenty-Four: Interviewing Employees

Stages Seven and Eight

Making Connections

Session Twenty-Five: Risk Level Analysis

The Five Categories

Case Studies

Session Twenty-Six: Reviewing the Options

Session Twenty-Seven: Analyzing the Impact

Session Twenty-Eight: Incident Response Checklist

Session Twenty-Nine: Process Application

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan