Course outline for
Business Process Management
Business Process Management Course Outline
Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: The Fundamentals of Business Process Management
What is Business Analysis?
What is Enterprise Content Management?
What is Business Process Re-Engineering?
Session Three: Defining Business Process Management
What is Business Process Management?
Benefits of Business Process Management
Session Four: Reflecting on Processes
Pre-Assignment Review
Session Five: The Business Process Life Cycle
Steps of the Cycle
Session Six: The Vision Phase
Creating a Vision and Seeing the Big Picture
Sharing the Vision
Dreaming Big
Session Seven: The Design Phase
Gathering Information
Defining the Problem
Identifying Existing and Future Processes
About Process Mapping
Process Mapping using a Flow Chart
Process Mapping with a Swimlane Diagram
Map it Out
Defining Improvements
Establishing Functions and Identifying Function Leaders
Session Eight: The Modeling Phase
Performing What-if Analysis
Case Study: Healthcare Billing
Testing the Design
Session Nine: The Execution Phase
Implementing Processes
Exploring Automation
Automating Processes
Understanding Business Rules
Making Connections
The Role of Workflow Engines
Case Studies
Steps to Implement a Workflow Engine
Session Ten: The Monitoring Phase
Implementing Measures
What is Business Activity Monitoring (BAM)?
The Balanced Scorecard
Case Study: Creating a Balanced Scorecard
Identifying Gaps with Process Mining
Session Eleven: The Optimizing Phase
What it is All About
Business Process Improvement
Introduction to Lean
Cut Out the Waste
Introduction to Six Sigma
Tie It All Together
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Two: The Fundamentals of Business Process Management
Session Five: The Business Process Life Cycle
Session Nine: The Execution Phase
Session Eleven: The Optimizing Phase
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