Business Process Management Course Outline

Business Process Management


Understanding Your Training Package

Preparing for Training

Our Top 10 Training Tips

Materials Required

Related Courses

Additional Resources

Agenda: Day One

Icebreaker: Elementary Processes, My Dear!

Session One: Course Overview

Session Two: The Fundamentals of Business Process Management

What is Business Analysis?

What is Enterprise Content Management?

Enterprise Content Management Model

What is Business Process Re-Engineering?

Business Process Re-Engineering Model


Session Three: Defining Business Process Management

What is Business Process Management?

Brief History of Business Process Management

What are the Benefits of Business Process Management?

Session Four: Reflecting on Processes

Session Five: The Business Process Life Cycle

Morning Wrap-Up


Energizer: Curb Creative Roadblocks

Session Six: The Vision Phase

Creating a Vision and Seeing the Big Picture

Sharing Your Vision

Dreaming Big

Session Seven: The Design Phase

Gathering Information

Defining Your Problem

Identifying Existing and Future Processes


About Process Mapping

Creating a Process Map with a Flow Chart

Creating a Process Map with a Swimlane Diagram

Map it Out

Defining Improvements

Establishing Functions and Identifying Function Leaders

Day One Wrap-Up

Agenda: Day Two

Reconnect: Interactive Review

Session Eight: The Modeling Phase

Performing What-if Analysis

Test Driving

Testing the Design

Session Nine: The Execution Phase

Implementing Processes

Exploring Automation

Automating Processes


Understanding Business Rules

Making Connections

The Role of Workflow Engines

Case Studies

Steps to Implement a Workflow Engine

Morning Wrap-Up


Energizer: How Will You Manage the Change?

Session Ten: The Monitoring Phase

Implementing Measures

What is Business Activity Monitoring (BAM)?

The Balanced Scorecard

Creating a Balanced Scorecard

Identifying Gaps with Process Mining


Session Eleven: The Optimizing Phase

What It’s subsect About

Business Process Improvement

Introduction to Lean

Cut Out the Waste

Introduction to Six Sigma

Tie It subsect Together

Workshop Wrap-Up

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