Course outline for
Disability Awareness - Working with People with Disabilities

How to Use This Guide

Session One: Course Overview

Session Two: Defining Terms

What are Disabilities?

About Stereotypes

Some Common Phrases and the Stereotypes Behind Them

Session Three: Misconceptions and Realities

Session Four: A Business Case

Getting Into It

Summary

Session Five: Dissecting Labels

Giving Your Words Some Thought

Being Practical

Mingle with Me

Session Six: Accessibility

Physical Access

Barriers

Case Studies

Session Seven: The Cornerstones of Diversity

About the Cornerstones

Knowledge

Understanding

Acceptance

Behavior

Session Eight: Pre-Assignment Review

Session Nine: Encouraging Diversity by Hiring

What Can We Ask?

What Can the Candidate Expect?

Session Ten: Using the STOP Technique

The Four Steps

Making Connections

Session Eleven: Communication Essentials for Disability Awareness

Ground Rules to Get Started

Respecting Confidentiality

Preparing Documentation

Session Twelve: Communication Styles

Dichotomies in Theory

Dichotomies in Action

Session Thirteen: Critical Conversations

Introductory Elements

Getting the Conversation Started

Taking it One Step Further

Session Fourteen: How Do We Make It Happen?

How Far Do You Go In Accommodation?

Value of Job Shadows

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan