Process Improvement with Gap Analysis Course Outline

Process Improvement with Gap Analysis

How to Use This Guide

Session One: Course Overview

Session Two: What is Gap Analysis?

Defining Gap Analysis

Types of Gap Analyses

Making Connections

Session Three: The Gap Analysis Process

Process Overview

Steps One and Two

Steps Three, Four, and Five

Making Connections

Session Four: Supporting Tools

The McKinsey 7S Model

SWOT Analysis

Five Whys

The Fishbone Diagram

Making Connections

Debrief

Session Five: Creating a Gap Analysis Report

Session Six: Test Driving

Pre-Assignment Review

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan