Course outline for
Knowledge Management

How to Use This Guide

Session One: Course Overview

Session Two: Definitions

What is Knowledge?

Communicating Explicit and Tacit Knowledge

What is Knowledge Management?

History of Knowledge Management

Session Three: The Business Case for Knowledge Management

Reducing Costs and Growing Sales with Knowledge Management

Personal Work Performance and Bottom Line Benefits

Business Case Basics

Sample Knowledge Management Business Case

Session Four: The Knowledge Management Mix

People

Recognition within the Knowledge Management Mix

Technology

Process

Session Five: The Knowledge Management Framework

Introduction

Needs Analysis

Resource Identification

Process Analysis, Identification, and Construction

Accumulating, Sharing, and Storing Knowledge

Session Six: ITandD’s Conundrum

Session Seven: Knowledge Management Models

The KM Process Framework (Bukowitz and Williams)

Knowledge Management Matrix (Gamble and Blackwell)

Process Model (Botha)

Knowledge Spiral Model (Nonaka and Takeuchi)

Session Eight: The Knowledge Management Toolkit

Cross-Functional Teams

Mentoring

Organizational Culture

IT Solutions

Which Technologies Would Be Best?

Session Nine: Implementing Knowledge Management Initiatives

Building Knowledge Networks

Creating a Knowledge Management Body of Knowledge (KMBOK)

Creating a Chief Knowledge Officer (CKO) Position

Advertise for Your CKO

Creating a Post-Mortem Plan

Creating Measures

Start With a Pilot

Where Do I Put This?

Support Your Organization Through the Change

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan