Six Sigma: Entering the Dojo Course Outline

Six Sigma: Entering the Dojo

How to Use This Guide

Session One: Course Overview

Session Two: Six Sigma Basics

Introduction

DMAIC and DMADV?

Session Three: Improvement Tools

Check Sheets and Flowcharts

Scatter Diagrams and Histograms

Pareto Analysis, Control Charts and Cause-and-Effect Diagrams

Improvement Tool Activity

Session Four: Management Tools for Generating Ideas

Brainstorming and Affinity Diagrams

Other Idea Generating Techniques

Session Five: Continuous Improvement

How to carry out a Six Sigma Continuous Improvement project

Session Six: Customer Relationships

Customer Satisfaction

Obtaining Customer Feedback

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan