Course outline for
Preventing and Responding to Workplace Violence
Preventing and Responding to Workplace Violence Course Outline
Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: What is Workplace Violence?
Defining Workplace Violence
Session Three: Risk Assessment
The Five Stages
Risk Assessment for the Acme Widgets Company
Session Four: Developing a Policy and Program
The Policy
Programs and Procedures
Session Five: Training Programs
Developing a Program
Session Six: Workplace Design
Security Systems and Personnel
Layout Issues with the Acme Widgets Company
Session Seven: Intervention Techniques
Early Intervention
Improving Communication
Responding to Anger
Questioning Skills
Session Eight: Immediate Response
Responding to a Threat
Case Study
Session Nine: Developing Emergency Response Plans
Guide to Developing a Plan
Session Ten: After an Incident
Outcomes and Post-Incident Assessment
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
Pre- and Post- Course Assessment Answer Keys
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Three: Risk Assessment
Session Five: Training Programs
Session Six: Workplace Design
Session Seven: Intervention Techniques
Session Eight: Immediate Response
Session Nine: Developing Emergency Response Plans
Session Ten: After an Incident
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