Skills You Need for Workplace Success Course Outline

Skills You Need for Workplace Success

How to Use This Guide

Session One: Course Overview

Session Two: Being a Team Player

Team Member Roles and Responsibilities

Session Three: Flexibility

Change Exercise

Change Tolerance

Session Four: Problem Solving

What is a Problem?

Eight Essentials to Defining a Problem

Session Five: Resourcefulness

Self-Fulfilling Prophecy

Characteristics of Resourcefulness

Session Six: Feedback

Giving and Receiving Feedback

Session Seven: Self-Confidence

What does Self-Confidence Look Like?

Building Self-Confidence

Session Eight: Creative Thinking

Methods for Creative Thinking

Other Methods

Creative Thinking Exercise

Session Nine: Emotional Intelligence

History of Social and Emotional Intelligence

Defining Social and Emotional Intelligence

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

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