How to Use This Guide
Session One: Course Overview
Session Two: What is Your Message?
What is Your Message?
How to Present Your Message: Who is Your Target Audience?
Session Three: Ways to Present Your Message
Choosing a Communication Route
Session Four: Delivering Your Message in a Different Way
Session Five: Effective Listening
What is Active Listening?
Responding to Feelings
Session Six: What is Your Body Saying?
What is Your Body Saying?
Use Nonverbal Communication
The Value of a Pause
Session Seven: Presenting Your Message to an Audience
The Elevator Pitch
Personal Action Plan
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Assignment Answer Keys
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