Business Writing That Works Course Outline

Business Writing That Works

Session One: Course Overview

Course Overview

Learning Objectives

Pre-Assignment

Pre-Course Assessment

Session Two: The 4 C’s: Clear, Concise, Complete, and Correct

Clear Writing

Concise Writing

Writing Concisely

Complete Writing

Correct Writing

Session Three: Manners and Courtesy

Courtesy

How to Show Courtesy in Your Writing

Letters with Manners

Tips for Using Courtesy in Letters and Emails

Session Four: Writing Memos

The Anatomy of a Memo

Acme Funfest

Session Five: Writing Effective Emails

Email Basics

Managing Email

Email at Work

Session Six: Reports and Proposals

What Is a Report?

What Is a Proposal?

Session Seven: Writing Business Letters

Parts of a Business Letter

Steps to Writing Business Letters

Types of Letters

Dissecting Letters

Check Your Learning

Session Eight: Readability Index

Readability Index

Calculating the Index Automatically

Using the Readability Index

Beyond the Readability Score

Session Nine: Proofreading

Check the Spelling, Grammar, and Punctuation

Spelling Tips

Proofreading Tips

Session Ten: Reviewing Your Writing

A Final Review

Pre-Assignment Review

Personal Action Plan

Course Summary

Recommended Reading List

Post-Course Assessment

Pre- and Post-Course Assessment Answer Keys

Pre-Course Assessment

Post-Course Assessment

Assignment Answer Key

Session Two: The 4 C’s: Clear, Concise, Complete, and Correct

Session Four: Writing Memos

Session Five: Writing Effective Emails

Session Seven: Writing Business Letters

Session Eight: Readability Index

Session Nine: Proofreading


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