Active Listening Course Outline

Active Listening

How to Use This Guide

Session One: Course Overview

Session Two: Defining Active Listening

What is Active Listening?

Identifying Good Listeners

Tips for Becoming a Better Listener

Pre-Assignment Review

Session Three: Body Language Basics

Session Four: Attitude is Everything!

Understanding Sympathy and Empathy

Creating the Right Mindset

Being Genuine

Making Connections

Session Five: Encouraging Conversation

What Is Said and What Is Heard

Asking Questions

Probing Techniques

Paraphrasing Techniques

Session Six: Building Relationships

Building Common Ground

NLP Tips and Tricks

Session Seven: Getting Over Listening Roadblocks

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

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