Course outline for
The Professional Supervisor
The Professional Supervisor Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: Adjusting to Your Role
A Survival Guide
Pre-Assignment Review
Making the Transition
Session Three: A Supervisor’s Responsibilities
Session Four: Action-Centered Leadership
The Action-Centered Leadership Model
Considering the Possibilities
Session Five: Making Plans
Old Sayings with Staying Power
Urgent-Important Matrix
Prioritizing Case Study
The Elements of Planning
Planning to Plan
Session Six: Setting Goals
Session Seven: Defining Leadership
What is Leadership?
Brief History of Leadership Studies
The Leadership Formula
Case Studies
Session Eight: The Situational Leadership Model
About Leadership
Understanding Your Comfort Zone
Session Nine: What’s Your Type? How About Mine?
Assessing Your Preferences
What Does it Mean To Have a Number?
Debrief
Session Ten: Team Building Tips
What is a Team?
Advantages and Disadvantages of Teams
Session Eleven: Developing a High-Performing Team
The Five Stages of Team Development
How Can I Help?
Team Problem Solving
Team Leadership
Session Twelve: Communication Skills
Defining Communication
Communication Barriers
Active Listening Skills
Questioning Skills
Probing Techniques
The Communication Process
Session Thirteen: Motivating Employees
To Motivate or Instigate
Making Connections
Session Fourteen: Orientation and Onboarding
The First 48 Hours
How Did Your Orientation Rate?
Session Fifteen: Training Tips and Tricks
Guidelines for Effective Training
Developing Your Training Skills
Session Sixteen: Providing Feedback
Six Characteristics of Effective Feedback
Skill Building
Receiving Feedback
Session Seventeen: Doing Delegation Right
What is Delegation?
Defining Delegation
Making Connections
Session Eighteen: Dealing with Conflict
The Conflict Resolution Process
The Problem Solving Process
The Conference
Session Nineteen: Managing Disciplinary Issues
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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More Course Outlines in this Series
- Advanced Project Management
- Budgets and Managing Money
- Becoming Management Material
- Coaching and Mentoring
- Conference and Event Management
- Delegation: The Art Of Delegating Effectively
- Effective Planning and Scheduling
- Giving Effective Feedback
- Human Resources Training: HR for the Non-HR Manager
- Intermediate Project Management
- Inventory Management: The Nuts and Bolts
- Leadership Skills for Supervisors
- Managing Difficult Conversations
- Marketing and Sales
- Meeting Management: The Art of Making Meetings Work
- Motivation Training: Motivating Your Workforce
- Negotiating for Results
- Project Management Fundamentals
- Project Management Training: Understanding Project Management
- Risk Management
- Team Building: Developing High Performance Teams
- The ABCs of Supervising Others
- The Professional Supervisor
- Tough Topics: Talking to Employees about Personal Hygiene
- Managing the Virtual Workplace
- Logistics and Supply Chain Management
- Conversational Leadership
- Workplace Health and Safety: The Supervisor's Role and Responsibilities
- Women and Leadership: Owning Your Strengths and Skills
- Managing Across Cultures
- Becoming a Progressive Employer
- From Boss to Leader
- Dealing With Difficult People
- Design Thinking: An Introduction
- Vendor Management Essentials
- How to Become a Leader with Integrity
- Progressive Discipline
- Progressive Discipline
- Corrective Action
- Project Management Principles and Performance Domains