Human Resources Training: HR for the Non-HR Manager Course Outline

Human Resources Training: HR for the Non-HR Manager

How to Use This Guide

Session One: Course Overview

Session Two: Defining Human Resources

The Basics of HR Management

Case Study: Expansion Staffing

Group Discussion

Session Three: Performing a Skills Inventory

Session Four: Forecasting Techniques

Session Five: Job Analysis

Understanding Job Analysis

Performing an Analysis

Job Analysis Formats

Session Six: Identifying Job Competencies

Session Seven: Position Profiles and Job Descriptions

Preparing a Profile

My Position Profile

Session Eight: Do You Really Need to Hire?

Evaluate All Options

The Real Cost of Employee Turnover

Session Nine: Finding Candidates

Session Ten: Advertising Guidelines

Session Eleven: Screening Resumes

Using a Resume Screening Guide

Developing a Resume Screening Guide

Session Twelve: Preparing for the Interview

Preparation Checklist

Interview Exercise

Session Thirteen: Conducting the Interview

History of the Interviewing Process

An Objective Interview

Basics of Behavioral Interviewing

Purpose of Behavioral Interviewing

Asking Questions

Provocative Statements

Sample Behavioral Description Interview Questions

Developing Behavioral Description Interview Questions

The Critical Incident Technique

Creating a Critical Incident

Session Fourteen: After the Interview

Session Fifteen: Employee Orientation and Onboarding

Why Have Orientation?

How Did Your Orientation Rate?

Problems to Avoid

Planning the Orientation Program

Session Sixteen: Follow the Leader

Session Seventeen: Planning Training

The Training Cycle

Internal vs. External Training

Session Eighteen: Working With External Providers

Session Nineteen: Performance Reviews

Performance Review Problems

A Performance Management Checklist

Case Study: Who Will Be the Best?

Dissecting a Performance Review

Identifying Behaviors

Session Twenty: Attendance Management

The Cost of Absenteeism

The Case of Gretchen Washington

Dealing with Attendance Management

Session Twenty-One: Managing a Diverse Workforce

Dealing with Diversity

Your Experience with Pigeon Holes

Session Twenty-Two: Privacy Issues

Session Twenty-Three: Compensation and Benefits

The Role of Compensation and Benefits

Pre-Assignment Review

Case Study: It’s Not You, It’s Me

Session Twenty-Four: Managing Disciplinary Issues

Session Twenty-Five: Terminating Employees

Letting Staff Go

Case Study: How to Fire an Employee?

Session Twenty-Six: Exit Interviews

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

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