Giving Effective Feedback Course Outline

Giving Effective Feedback

How to Use This Guide

Session One: Course Overview

Session Two: Definitions

Food for Thought

When Feedback is Needed

Session Three: Speaking Clearly

Being Descriptive

Staying Neutral

Session Four: Communication Strategies

Basic Skills

Probing

Non-Verbal Messages

Interpretation Exercise

Session Five: Characteristics of Effective Feedback

Six Characteristics

Formal Feedback Framework

Informal Feedback Framework

State Your Case

Pre-Assignment Review

Session Six: Receiving Feedback Graciously

Session Seven: Testing the Waters

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan