Performance Management: Managing Employee Performance Course Outline

Performance Management: Managing Employee Performance

How to Use This Guide

Session One: Course Overview

Session Two: The Shared Management Model

Session Three: Setting Goals

Setting Goals with SPIRIT

Getting Into It

Session Four: Phase I (Preparation)


Choosing the Right Person for the Job

Setting Standards

Effective Training

Coaching 101

Session Five: Phase II (Activation)



Session Six: Phase III, Part A (Ongoing Evaluation)


Characteristics of Effective Feedback

Individual Exercise

Accepting Criticism

Session Seven: Phase III, Part B (Formal Evaluation)


Case Study: What Upset John?

About Performance Reviews

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan