Conducting Effective Performance Reviews Course Outline

Conducting Effective Performance Reviews

How to Use This Guide

Session One: Course Overview

Session Two: Performance Appraisals Done Well

What are Performance Appraisals?

Making Connections

Building Trust

Session Three: Errors We Make

Three Slippery Areas

Making Connections

Session Four: Types of Performance Reviews

Choosing What Works

Winning Performance Appraisals

Session Five: The Performance Management Process

The Four Steps

Sample Performance Appraisal Forms

Session Six: Goals with SPIRIT

Identifying Dreams and Setting Goals

My Dreams and Goals

Putting it All Together

Session Seven: The Performance Management Cycle

The Four Phases

The Basis for Review

Session Eight: Setting Standards

Session Nine: Creating a Performance Development Plan

Session Ten: Feedback and Communication

Session Eleven: Listening Skills

Active Listening

The Mission: To Listen

Session Twelve: Communication Strategies

Basic Skills


Non-Verbal Messages

Interpretation Exercise

Session Thirteen: Giving Feedback

The Importance of Feedback

Six Characteristics

Case Studies

Session Fourteen: Accepting Criticism

Session Fifteen: Planning the Interview

Session Sixteen: The Interview

A Basic Format


Session Seventeen: Goal Setting Role Play

Session Eighteen: Providing Feedback

Session Nineteen: Coaching

The Importance of Coaching

Task Preparation

Session Twenty: Appraisal Preparation

Session Twenty-One: The Interview

Session Twenty-Two: Maintaining Performance

Session Twenty-Three: Handling Performance Problems

Make the Commitment

Behavior Contracts

Recognizing Mrs. Stanford

Session Twenty-Four: The Part Where Someone Gets Fired

If You Have To Let Them Go…

Role Play

Session Twenty-Five: Pre-Assignment Review

Session Twenty-Six: Performance Management Checklists

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan