Course outline for
Conducting Effective Performance Reviews
Conducting Effective Performance Reviews Course Outline
Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Performance Reviews Defined
What are Performance Reviews?
Making Connections
Building Trust
Session Three: Types of Performance Reviews
Choosing Effective Performance Reviews
Winning Performance Reviews
Session Four: The Performance Management Cycle
The Four Phases
The Basis for Review
Session Five: The Performance Management Process
The Four Steps
Performance Review Forms
Employee Information
Ratings
Evaluation
Verification of Review
Session Six: Minimizing Bias
Areas of Bias
Making Connections
Session Seven: SMART Goals
Identifying Intentions and Setting Goals
My Intentions and Goals
Putting it All Together
Session Eight: Setting Standards
The Need for Standards
Modelling Standards
Setting Effective Standards
Session Nine: The Interview
A Basic Format
Preparation
Role Plays
Session Ten: Active Listening
Listening and Hearing
The Mission: To Listen
Session Eleven: Asking Effective Questions
Basic Skills
Probing
Session Twelve: Productive Feedback
The Importance of Feedback
Six Characteristics
Case Studies
Accepting Criticism
Session Thirteen: Handling Performance Issues
Make the Commitment
Maintaining and Modifying Performance
Letting Them Go
Performance Management Checklists
Session Fourteen: Coaching
The Importance of Coaching
Non-Verbal Messages
Session Fifteen: Pre-Assignment Review
Re-Evaluate
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
Pre- and Post- Course Assessment Answer Keys
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Two: Performance Reviews Defined
Session Three: Types of Performance Reviews
Session Four: The Performance Management Cycle
Session Six: Minimizing Bias
Session Eight: Setting Standards
Session Nine: The Interview
Session Ten: Active Listening
Session Eleven: Asking Effective Questions
Session Twelve: Productive Feedback
Session Fourteen: Coaching
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