Hiring for Success: Behavioral Interviewing Techniques Course Outline

Hiring for Success: Behavioral Interviewing Techniques

How to Use This Guide

Session One: Course Overview

Session Two: History of the Interviewing Process

Session Three: The Recruitment and Selection Process

Session Four: Factors in the Hiring Process

Session Five: Cost Analysis

Session Six: Job Analysis and Position Profiles

Session Seven: Determining the Skills You Need

Session Eight: Finding Candidates

Session Nine: Advertising Guidelines

Five Key Points

Ten Tests for Advertising

Session Ten: Screening Resumes

The Screening Process

Developing a Guide

Session Eleven: Performance Assessments

Session Twelve: Problems Recruiters Face

Session Thirteen: Interviewing Barriers

Session Fourteen: Non-Verbal Communication

Session Fifteen: Types of Questions

Open and Closed Questions

Probing Techniques

Session Sixteen: Case Study

Session Seventeen: Traditional vs. Behavioral Interviews

Behavioral Interviewing

Sample Questions

Session Eighteen: Other Types of Questions

Achievement-Oriented and Holistic Questions

Making Connections

Session Nineteen: The Critical Incident Technique

Session Twenty: Listening for Answers

Listen Well

Committing to Change

Session Twenty-One: Difficult Applicants

Session Twenty-Two: Interview Preparation and Format

Session Twenty-Three: Other Interview Techniques

Session Twenty-Four: Scoring Responses

Session Twenty-Five: Checking References

Session Twenty-Six: Human Rights

Session Twenty-Seven: Skill Application

Session Twenty-Eight: Pre-Assignment Review

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan