Facilitation Skills Course Outline

Facilitation Skills

How to Use This Guide

Session One: Course Overview

Session Two: Defining Your Role

Facilitation, Training, and Chairing

Making Connections

Session Three: How Facilitators Work

Key Skills

Facilitation Skill Levels

Facilitation at a Glance

Session Four: Establishing Ground Rules

Session Five: Content and Process

Session Six: Types of Thinking

Divergent Thinking and Convergent Thinking

Grey Matters

Session Seven: Handling Controversial Issues

Session Eight: Communication Skills

Getting Started

Active Listening

Asking Questions

Non-Verbal Messages

Session Nine: Listening For Common Ground

Session Ten: Common Facilitation Techniques

Top Techniques

Making Connections

Session Eleven: Providing Effective Feedback

Giving Feedback

The Feedback Process

One Step Further

Session Twelve: Managing Divergent Perspectives

Session Thirteen: The Language of Facilitation

Applying the Language

Case Study

Session Fourteen: Building Agendas

Session Fifteen: Dealing with Difficult Dynamics

Mix and Match

12 Easy Ways to Intervene

Session Sixteen: Building Sustainable Agreements

Session Seventeen: Stages of Team Development

The Five Stages

Making Connections

Session Eighteen: Analysis Tools

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan