Course outline for
Human Resources Training: HR for the Non-HR Manager
Human Resources Training: HR for the Non-HR Manager Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: Defining Human Resources
The Basics of HR Management
Case Study: Expansion Staffing
Group Discussion
Session Three: Performing a Skills Inventory
Session Four: Forecasting Techniques
Session Five: Job Analysis
Understanding Job Analysis
Performing an Analysis
Job Analysis Formats
Session Six: Identifying Job Competencies
Session Seven: Position Profiles and Job Descriptions
Preparing a Profile
My Position Profile
Session Eight: Do You Really Need to Hire?
Evaluate All Options
The Real Cost of Employee Turnover
Session Nine: Finding Candidates
Session Ten: Advertising Guidelines
Session Eleven: Screening Resumes
Using a Resume Screening Guide
Developing a Resume Screening Guide
Session Twelve: Preparing for the Interview
Preparation Checklist
Interview Exercise
Session Thirteen: Conducting the Interview
History of the Interviewing Process
An Objective Interview
Basics of Behavioral Interviewing
Purpose of Behavioral Interviewing
Asking Questions
Provocative Statements
Sample Behavioral Description Interview Questions
Developing Behavioral Description Interview Questions
The Critical Incident Technique
Creating a Critical Incident
Session Fourteen: After the Interview
Session Fifteen: Employee Orientation and Onboarding
Why Have Orientation?
How Did Your Orientation Rate?
Problems to Avoid
Planning the Orientation Program
Session Sixteen: Follow the Leader
Session Seventeen: Planning Training
The Training Cycle
Internal vs. External Training
Session Eighteen: Working With External Providers
Session Nineteen: Performance Reviews
Performance Review Problems
A Performance Management Checklist
Case Study: Who Will Be the Best?
Dissecting a Performance Review
Identifying Behaviors
Session Twenty: Attendance Management
The Cost of Absenteeism
The Case of Gretchen Washington
Dealing with Attendance Management
Session Twenty-One: Managing a Diverse Workforce
Dealing with Diversity
Your Experience with Pigeon Holes
Session Twenty-Two: Privacy Issues
Session Twenty-Three: Compensation and Benefits
The Role of Compensation and Benefits
Pre-Assignment Review
Case Study: It’s Not You, It’s Me
Session Twenty-Four: Managing Disciplinary Issues
Session Twenty-Five: Terminating Employees
Letting Staff Go
Case Study: How to Fire an Employee?
Session Twenty-Six: Exit Interviews
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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