How to Use This Guide
Session One: Course Overview
Session Two: Adjusting to Your Role
A Survival Guide
Making the Transition
Session Three: A Supervisor’s Responsibilities
Session Four: Action-Centered Leadership
The Action-Centered Leadership Model
Considering the Possibilities
Session Five: Making Plans
Old Sayings with Staying Power
Prioritizing Case Study
The Elements of Planning
Planning to Plan
Session Six: Setting Goals
Session Seven: Defining Leadership
What is Leadership?
Brief History of Leadership Studies
The Leadership Formula
Session Eight: The Situational Leadership Model
Understanding Your Comfort Zone
Session Nine: What’s Your Type? How About Mine?
Assessing Your Preferences
What Does it Mean To Have a Number?
Session Ten: Team Building Tips
What is a Team?
Advantages and Disadvantages of Teams
Session Eleven: Developing a High-Performing Team
The Five Stages of Team Development
How Can I Help?
Team Problem Solving
Session Twelve: Communication Skills
Active Listening Skills
The Communication Process
Session Thirteen: Motivating Employees
To Motivate or Instigate
Session Fourteen: Orientation and Onboarding
The First 48 Hours
How Did Your Orientation Rate?
Session Fifteen: Training Tips and Tricks
Guidelines for Effective Training
Developing Your Training Skills
Session Sixteen: Providing Feedback
Six Characteristics of Effective Feedback
Session Seventeen: Doing Delegation Right
What is Delegation?
Session Eighteen: Dealing with Conflict
The Conflict Resolution Process
The Problem Solving Process
Session Nineteen: Managing Disciplinary Issues
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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