The Professional Supervisor Course Outline

The Professional Supervisor

How to Use This Guide

Session One: Course Overview

Session Two: Adjusting to Your Role

A Survival Guide

Pre-Assignment Review

Making the Transition

Session Three: A Supervisor’s Responsibilities

Session Four: Action-Centered Leadership

The Action-Centered Leadership Model

Considering the Possibilities

Session Five: Making Plans

Old Sayings with Staying Power

Urgent-Important Matrix

Prioritizing Case Study

The Elements of Planning

Planning to Plan

Session Six: Setting Goals

Session Seven: Defining Leadership

What is Leadership?

Brief History of Leadership Studies

The Leadership Formula

Case Studies

Session Eight: The Situational Leadership Model

About Leadership

Understanding Your Comfort Zone

Session Nine: What’s Your Type? How About Mine?

Assessing Your Preferences

What Does it Mean To Have a Number?


Session Ten: Team Building Tips

What is a Team?

Advantages and Disadvantages of Teams

Session Eleven: Developing a High-Performing Team

The Five Stages of Team Development

How Can I Help?

Team Problem Solving

Team Leadership

Session Twelve: Communication Skills

Defining Communication

Communication Barriers

Active Listening Skills

Questioning Skills

Probing Techniques

The Communication Process

Session Thirteen: Motivating Employees

To Motivate or Instigate

Making Connections

Session Fourteen: Orientation and Onboarding

The First 48 Hours

How Did Your Orientation Rate?

Session Fifteen: Training Tips and Tricks

Guidelines for Effective Training

Developing Your Training Skills

Session Sixteen: Providing Feedback

Six Characteristics of Effective Feedback

Skill Building

Receiving Feedback

Session Seventeen: Doing Delegation Right

What is Delegation?

Defining Delegation

Making Connections

Session Eighteen: Dealing with Conflict

The Conflict Resolution Process

The Problem Solving Process

The Conference

Session Nineteen: Managing Disciplinary Issues

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan