Course outline for
Managing Across Cultures
Managing Across Cultures Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: What Is Culture?
Defining Culture
About Stereotypes
Making Connections
Globally Useful Attitudes
Session Three: Communicating Effectively
High and Low Context Culture
Communication Differences Across Cultures
Communication Skills
Handling Miscommunication
Session Four: Team Building Across Cultures
The Five Stages of Team Development
Tips on Working with Virtual Teams
Session Five: Managing Across Cultures
The Cornerstones of Diversity
How Far Do You Accommodate?
Dealing with Culture-Based Conflicts between Employees
Giving Culturally Sensitive Feedback
Session Six: Building a Multicultural Organization
Making Connections
Creating Inclusive Programs for New Employees
Session Seven: Working with the Global Talent Pool
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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