Managing Across Cultures Course Outline

Managing Across Cultures

How to Use This Guide

Session One: Course Overview

Session Two: What Is Culture?

Defining Culture

About Stereotypes

Making Connections

Globally Useful Attitudes

Session Three: Communicating Effectively

High and Low Context Culture

Communication Differences Across Cultures

Communication Skills

Handling Miscommunication

Session Four: Team Building Across Cultures

The Five Stages of Team Development

Tips on Working with Virtual Teams

Session Five: Managing Across Cultures

The Cornerstones of Diversity

How Far Do You Accommodate?

Dealing with Culture-Based Conflicts between Employees

Giving Culturally Sensitive Feedback

Session Six: Building a Multicultural Organization

Making Connections

Creating Inclusive Programs for New Employees

Session Seven: Working with the Global Talent Pool

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan