Crisis Management Course Outline

Crisis Management

How to Use This Guide

Session One: Course Overview

Session Two: What is Crisis Management?

Defining Terms

The Crisis Management Team

Creating the Team

Session Three: Training Leaders and Staff

Training Essentials

Conducting Training

Session Four: Conducting the Crisis Audit

Why Audit?

Using a Risk Matrix

Session Five: Performing a Risk Level Analysis

The Four Categories

Case Studies

Session Six: Developing a Response Process

Pre-Assignment Review

Crisis Response Process

Session Seven: Consulting with the Experts

Session Eight: Incident Management Techniques

Case Study

Responding to Incidents

Documenting Incidents

Investigating Incidents

Session Nine: Working through the Issues

Model Overview

Phase One

Phase Two

Phase Three

Types of Decisions

Session Ten: Establishing an Emergency Operations Center

EOC Considerations

Who is In Charge?

Session Eleven: Building Business Continuity and Recovery

Creating Continuity

Essential Crisis Plan Elements

Session Twelve: Walliallia


Exercise One: Gas Line Explosion at Water Plant

Exercise Two: How are you Feeling?

Exercise Three: The Last Question

Session Thirteen: Recovering and Moving On

Initial Adjustments

Working Things Out

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan