Course outline for
Business Process Management

How to Use This Guide

Session One: Course Overview

Session Two: The Fundamentals of Business Process Management

What is Business Analysis?

What is Enterprise Content Management?

Enterprise Content Management Model

What is Business Process Re-Engineering?

Business Process Re-Engineering Model

Session Three: Defining Business Process Management

What is Business Process Management?

Brief History of Business Process Management

What are the Benefits of Business Process Management?

Session Four: Reflecting on Processes

Session Five: The Business Process Life Cycle

Session Six: The Vision Phase

Creating a Vision and Seeing the Big Picture

Sharing Your Vision

Dreaming Big

Session Seven: The Design Phase

Gathering Information

Defining Your Problem

Identifying Existing and Future Processes

About Process Mapping

Creating a Process Map with a Flow Chart

Creating a Process Map with a Swimlane Diagram

Map it Out

Defining Improvements

Establishing Functions and Identifying Function Leaders

Session Eight: The Modeling Phase

Performing What-if Analysis

Test Driving

Testing the Design

Session Nine: The Execution Phase

Implementing Processes

Exploring Automation

Automating Processes

Understanding Business Rules

Making Connections

The Role of Workflow Engines

Case Studies

Steps to Implement a Workflow Engine

Session Ten: The Monitoring Phase

Implementing Measures

What is Business Activity Monitoring (BAM)?

The Balanced Scorecard

Creating a Balanced Scorecard

Identifying Gaps with Process Mining

Session Eleven: The Optimizing Phase

What It’s All About

Business Process Improvement

Introduction to Lean

Cut Out the Waste

Introduction to Six Sigma

Tie It All Together

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan