Course outline for
Workplace Violence - How to Manage Anger and Violence in the Workplace
Workplace Violence - How to Manage Anger and Violence in the Workplace Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: What is Workplace Violence?
Session Three: Understanding the Behavior Wheel
Session Four: The Anger Management Process
Session Five: Communicating Better
Building Your Message
Asking Questions
Three Keys
Session Six: Basic Problem Solving Tools
The Three-Phase Model
Phase One
Phase Two
Phase Three
The Problem Solving Toolkit
Task Information
Skill Application
Session Seven: Other Ways of Managing Anger
Coping Strategies
Sanctuary
Relaxation Techniques
Session Eight: A Systems Approach
Session Nine: Developing a Policy and Program
Session Ten: Risk Assessment
The Five Stages
Risk Assessment for the Acme Widgets Company
Session Eleven: Hiring Practices
Session Twelve: Workplace Design
Session Thirteen: Workplace Practices and Procedures
Workplace Policies
Workplace Procedures
Session Fourteen: Security Systems and Personnel
Systems Criteria
A System for the Acme Widgets Company
Session Fifteen: Training Programs
Session Sixteen: Developing Emergency Response Plans
Guide to Developing a Plan
Emergency Response Plans for the Acme Widgets Company
Session Seventeen: Program Review
Session Eighteen: Developing a Threat Response Process
Session Nineteen: The Immediate Response
What To Do When Violence Happens
Case Study
Session Twenty: Consulting with the Experts
Session Twenty-One: Gathering Additional Information
Gathering Information
Session Twenty-Two: Re-Evaluating Information
Session Twenty-Three: Communicating Incidents and Threats
Deciding What to Say
Developing a Communication Plan
Session Twenty-Four: Interviewing Employees
Stages Seven and Eight
Making Connections
Session Twenty-Five: Risk Level Analysis
The Five Categories
Case Studies
Session Twenty-Six: Reviewing the Options
Session Twenty-Seven: Analyzing the Impact
Session Twenty-Eight: Incident Response Checklist
Session Twenty-Nine: Process Application
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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