Course outline for
Process Improvement with Gap Analysis
Process Improvement with Gap Analysis Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: What is Gap Analysis?
Defining Gap Analysis
Types of Gap Analyses
Making Connections
Session Three: The Gap Analysis Process
Process Overview
Steps One and Two
Steps Three, Four, and Five
Making Connections
Session Four: Supporting Tools
The McKinsey 7S Model
SWOT Analysis
Five Whys
The Fishbone Diagram
Making Connections
Debrief
Session Five: Creating a Gap Analysis Report
Session Six: Test Driving
Pre-Assignment Review
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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