Overcoming Objections to Nail the Sale Course Outline

Overcoming Objections to Nail the Sale

How to Use This Guide

Session One: Course Overview

Session Two: Building Credibility

Session Three: Your Competition

Session Four: Critical Communication Skills

Active Listening

Powerful Questions

Session Five: Observation Skills

Session Six: Handling Customer Complaints

Session Seven: Overcoming Objections

What are Objections?

Attitude Check!

Pre-Assignment Review

Session Eight: Handling Objections

Universal Strategies

Specific Strategies

Session Nine: Pricing Issues

Session Ten: How Can Teamwork Help Me?

Session Eleven: Buying Signals

Session Twelve: Closing the Sale

Closing Techniques

Top Fifteen Activities That Make You Successful at Closing the Sale

Sell it to Me

Recommended Reading List


Pre- and Post-Assessment Answer Keys

Personal Action Plan