Skills for the Administrative Assistant Course Outline

Skills for the Administrative Assistant

How to Use This Guide

Session One: Course Overview

Session Two: Personal Best, Professional Best

The Importance of Appearance

First Impressions Count!

Session Three: Putting Others at Ease

Session Four: Distorted Thinking

Case Study: Angelique’s Thinking

Distorted Thinking

Session Five: The Steps to Feeling Good

Session Six: Understanding Assertiveness

What is Assertiveness?

Quiz

Evaluation

Session Seven: Improving Your Assertiveness Skills

Session Eight: Communication Skills

Session Nine: Asking and Listening

Asking Questions

Active Listening

Session Ten: Non-Verbal Messages

Session Eleven: Writing Skills

The Four C’s

Punctuation Pointers

Letters and Memos

Session Twelve: Getting Ahead

What Employees Want

What Others Want

Session Thirteen: Self-Management

Self-Management

Making Connections

Time Management Tips

Where Do You Stand?

Organizing Your Workspace

Being Proactive

Session Fourteen: Setting Goals

Setting Goals with SPIRIT

A Personal Action Plan

Session Fifteen: Working as a Team

Vegetable Head

Brainstorming

Session Sixteen: Working with Difficult People

Session Seventeen: Learning to Say No

Expressing Your No

Making Connections

Case Studies

Session Eighteen: Dealing with Stress

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan


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