Problem Solving & Decision Making Course Outline

Problem Solving & Decision Making

How to Use This Guide

Session One: Course Overview

Session Two: Definitions

Defining Problem Solving and Decision Making

Problem Identification

Eight Essentials to Defining a Problem

Problem Solving in Action

Session Three: Making Decisions

What it Means

Types of Decisions

Facts vs. Information

Decision-Making Traps

Session Four: Getting Real

Session Five: The Problem Solving Model

Model Overview

Real Problems

Phase One

Phase Two

Phase Three

Session Six: Case Study

Session Seven: The Problem Solving Toolkit

The Basic Tools

The Fishbone

Degrees of Support

Creative Thinking Methods

Brainstorming and Brainwriting

More Methods

Session Eight: Aspirinia

Decision Information

Individual Action Steps

Session Nine: Swotting Up

SWOT Analysis

Individual Analysis

Session Ten: Making Good Group Decisions

Working Toward the Decision

Avoiding Fatal Mistakes

Session Eleven: Analyzing and Selecting Solutions

Selecting Criteria

Creating a Cost-Benefit Analysis

Session Twelve: Planning and Organizing

Introduction

Follow-Up Analysis

Evaluate

Adapt, Close, and Celebrate

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan