Leadership Skills for Supervisors - Communication, Coaching, and Conflict Course Outline

Leadership Skills for Supervisors - Communication, Coaching, and Conflict

How to Use This Guide

Session One: Course Overview

Session Two: Pre-Assignment Review

Session Three: What’s Your Type? How About Mine?

Seeking Informatio

What Does it Mean To Have a Number?

Debrief

Introversion/Extroversion Survey

Session Four: Understanding Leadership

About Leadership

Understanding Your Comfort Zone

Managing Performance

Servant Leadership

Onboarding and Orientation

Session Five: Manage Your Time and Your Energy

Session Six: The Commitment Curve

The Big Picture

Stages of the Curve

Session Seven: Employee Development Models

The Coaching Model

The Dialogue Model

I Messages

The Consequences and Benefits Matrix

Session Eight: Dealing with Conflict and Difficult Issues

Reflection

Techniques for Resolving Conflict

Session Nine: What Successful Leaders Do

Secrets to Success

Making Connections

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan