Course outline for
Performance Management: Managing Employee Performance
Performance Management: Managing Employee Performance Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: The Shared Management Model
Session Three: Setting Goals
Setting Goals with SPIRIT
Getting Into It
Session Four: Phase I (Preparation)
Overview
Choosing the Right Person for the Job
Setting Standards
Effective Training
Coaching 101
Session Five: Phase II (Activation)
Overview
Motivation
Session Six: Phase III, Part A (Ongoing Evaluation)
Overview
Characteristics of Effective Feedback
Individual Exercise
Accepting Criticism
Session Seven: Phase III, Part B (Formal Evaluation)
Overview
Case Study: What Upset John?
About Performance Reviews
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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- Business Succession Planning: Developing and Maintaining a Succession Plan
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- Conflict Resolution: Getting Along In The Workplace
- Creating a Top-Notch Talent Management Program
- Managing Customer Service
- Closing the Generation Gap in the Workplace
- Employee Dispute Resolution: Mediation through Peer Review
- Hiring for Success: Behavioral Interviewing Techniques
- Onboarding: The Essential Rules for a Successful Onboarding Program
- Orientation Handbook: Getting Employees Off to a Good Start
- Performance Management: Managing Employee Performance
- Stress Management
- Public Relations Boot Camp
- Appreciative Inquiry
- Transgender Employees: Creating an Inclusive Work Community
- Employee Recognition: Appreciating Your Workforce
- Cannabis and the Workplace
- Creativity in the Workplace
- Problem Solving and Decision Making
- Accounting Skills for the New Supervisor
- Change Management: Change and How to Deal With It
- Diversity, Equity, and Inclusion
- Unconscious Bias