Course outline for
Hiring for Success: Behavioral Interviewing Techniques
Hiring for Success: Behavioral Interviewing Techniques Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: History of the Interviewing Process
Session Three: The Recruitment and Selection Process
Session Four: Factors in the Hiring Process
Session Five: Cost Analysis
Session Six: Job Analysis and Position Profiles
Session Seven: Determining the Skills You Need
Session Eight: Finding Candidates
Session Nine: Advertising Guidelines
Five Key Points
Ten Tests for Advertising
Session Ten: Screening Resumes
The Screening Process
Developing a Guide
Session Eleven: Performance Assessments
Session Twelve: Problems Recruiters Face
Session Thirteen: Interviewing Barriers
Session Fourteen: Non-Verbal Communication
Session Fifteen: Types of Questions
Open and Closed Questions
Probing Techniques
Session Sixteen: Case Study
Session Seventeen: Traditional vs. Behavioral Interviews
Behavioral Interviewing
Sample Questions
Session Eighteen: Other Types of Questions
Achievement-Oriented and Holistic Questions
Making Connections
Session Nineteen: The Critical Incident Technique
Session Twenty: Listening for Answers
Listen Well
Committing to Change
Session Twenty-One: Difficult Applicants
Session Twenty-Two: Interview Preparation and Format
Session Twenty-Three: Other Interview Techniques
Session Twenty-Four: Scoring Responses
Session Twenty-Five: Checking References
Session Twenty-Six: Human Rights
Session Twenty-Seven: Skill Application
Session Twenty-Eight: Pre-Assignment Review
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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