English as a Second Language: A Workplace Communications Primer Course Outline

English as a Second Language: A Workplace Communications Primer

How to Use This Guide

Session One: Course Overview

Learning Objectives


Pre-Course Assessment

Session Two: Self Awareness – Skills of Self and Others

Skills, influences and environment

Session Three: Words and Positive Workplace Culture

Language in the Workplace

The Tone of the Message

Session Four: Productive Conversations

Productive Conversations

Defining Emotional Intelligence

Productive Word Choices

Session Five: Telephone/Videoconferencing





Session Six: Wordsmith’s Toolbox

Bones of good writing

Parts of Speech

From Words to Sentences


Grammar Guidelines

Session Seven: Putting Words to Work

Good Communications

Ingredients of an Effective Email

Ingredients of a Good Proposal

Selling your Brand and Ideas

Session Eight: Individual Action Planning

Setting your Intention

Decision Wheel Method

Personal Action Plan

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Course Evaluation