Business Etiquette - Gaining That Extra Edge Course Outline

Business Etiquette - Gaining That Extra Edge

How to Use This Guide

Session One: Course Overview

Session Two: Business Etiquette Basics

Session Three: Test Your Business Etiquette

Session Four: The Handshake

Session Five: Business Card Etiquette

Session Six: The Skill of Making Small Talk

Session Seven: Do You Remember Names?

Session Eight: Making That Great First Impression

Session Nine: Dress for Success

Dressing the Part

Maintaining Your Positive Impression

What’s Your Code?

Session Ten: Business Dining

Seven Hot Tips


Other Rules

Session Eleven: E-Mail and Telephone Etiquette

The Power of the Written Word

Note Writing Practice

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

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